COVID-19 Frequently Asked Questions

Prescription-related FAQs

We are still learning about the novel Coronavirus that causes COVID-19 and how it spreads. At this time, the WHO and CDC have stated that the likelihood of novel Coronavirus contaminating cardboard or other shipping containers is low. Our shipping carriers follow CDC guidelines to protect their employees and recipients of our orders, and this includes best practices for cleaning, social distancing and sanitizing. Our shipping suppliers have largely relaxed the requirement for a physical signature for orders that would normally require one. We are sourcing additional personal protective equipment such as gloves and masks for our staff, and training staff on its proper and effective use. We regularly sanitize the bins that transport orders throughout pharmacy processes. For more information, please check the CDC guidance on their website regarding packages.

There is no evidence that COVID-19 can be transmitted through goods imported from other countries. Currently, there are no cases of COVID-19 in the United States associated with imported products.

If you would like your specialty medications delivered to your home, you will need to change your delivery preference. To get started, sign in to and change your delivery preference.

Despite the uncertainty surrounding COVID-19, our goal is to ensure members have timely, safe access to their medications.

  • Many members may now get early refills on most 30-day prescription maintenance medications and we encourage plan members to take advantage of 90-day benefits where applicable.
  • Understanding that it may be harder for members to visit their health care providers during the COVID-19 outbreak, we are working with plan sponsors to extend previously approved prior authorizations for most medications set to expire before June 30. For example, if a current prior authorization is set to expire on May 15, the expiration date will be extended to August 15. This will not only provide members peace of mind, but also help to reduce the volume of phone calls and other administrative burdens on physicians’ offices and pharmacies.
  • Members can access free home delivery of prescriptions from CVS Caremark Mail Service Pharmacy.

Our national delivery partners are also working to implement new policies for deliveries requiring signatures, including for shipped medications, which can help our plan members adhere to recommended social distancing practices and avoid potential exposure to the virus.

For example, in lieu of obtaining actual signatures, UPS will now enter a code and the name of the recipient so that the member does not have to physically sign via the UPS hand-held device, which can help minimize contact.

Additional FAQs

Common signs of infection include respiratory symptoms, fever, dry cough, shortness of breath and difficulty breathing.

To help prevent the spread of COVID-19, the Centers for Disease Control (CDC) recommends that you:

  • Wash your hands often
  • Avoid touching your eyes, nose or mouth
  • When you sneeze, cover your nose and mouth with a tissue
  • Clean and disinfect surfaces and objects
  • Drink plenty of fluids
  • Aim for eight hours of sleep each night
  • Eat a well-balanced diet

Human coronaviruses are usually spread from an infected person to others through the air by coughing and sneezing and through close personal contact, such as touching or shaking hands.

No. There is currently no vaccine for this coronavirus.

Your health care provider may order laboratory tests on respiratory specimens and serum (part of your blood) to detect human coronaviruses. If you are experiencing symptoms, you should tell your health care provider about any recent travel.

Most people with the illness will recover on their own. Although there are no specific treatments for illnesses caused by human coronaviruses, you can take the following actions to help relieve symptoms if you are mildly sick:

  • Take pain and fever medications. Ask your pharmacist how they may interact with any medications you currently take. Caution: The CDC and American Academy of Pediatrics (AAP) recommend not giving aspirin to children.
  • Use a room humidifier or take a hot shower to help ease a sore throat and cough.
  • Drink plenty of liquids.
  • Stay home and rest.

If you are concerned about your symptoms, please call your local health care provider. Doctors are available 24/7 by telemedicine to evaluate and treat symptoms, evaluate the risk of infection and triage next steps. Check to see if your plan includes a covered telemedicine offering.

If you have questions about the medication you’re taking, always ask your doctor or other qualified health providers for advice. Don’t stop taking your medication without asking your doctor first.

According to the CDC, if you are at higher risk for serious illness from COVID-19, it is extra important for you to take actions to reduce your risk of getting sick with the disease, including:

  • Stocking up on supplies
  • Taking everyday precautions to keep space between yourself and others
  • Limiting close contact with people who are sick and wash your hands often

No, but since there is no treatment for COVID‐19, getting available immunizations for other lung infections like flu, pneumonia and whooping cough is important. This is especially important for those who have weakened immune systems or who may have a more serious illness.

The CDC recommends that anyone with symptoms of COVID‐19, returning from a CDC-designated Level 2 or Level 3 advisory area, or who has been in contact with someone who is suspected or confirmed of having the coronavirus within the last 14 days should be tested.

Patients who have concerns that they may have been exposed to COVID-19 or may have symptoms of COVID-19 should contact their health care provider to determine the need for a test. The tests will likely be nasal or pharyngeal swabs that are sent to a laboratory.

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