Coronavirus COVID-19 FAQ

SilverScript Medicare Prescription Drug Plan (PDP)

We recommend using mail-order – it’s available for most maintenance medications (medication you take regularly for things like high blood pressure). There’s no delivery fee and you can have up to a 90-day supply delivered directly to your home.

To get started with mail-order you can either call the phone number on your ID card or visit Silverscript.com.

In addition to mail-order, most home delivery fees have been waived for prescriptions purchased from a CVS retail pharmacy. Through August 31, 2020, charges for standard 1-2 day delivery fees are waived. Same-day delivery cost is $7.99.

Yes, you may request early refills on maintenance medications.

  • If the drug is on a non-specialty tier, we’re waiving early refill limits up to a 90-day supply.
  • If the drug is on a specialty tier, we’re waiving early refill limits for a 30-day supply.
  • All prescriptions must comply with state dispensing requirements and have enough refills to be filled. To get an early refill, the pharmacy will need to do an override (they should follow standard message codes to complete this action).  They can always call the pharmacy help desk for assistance.

No, please contact your pharmacy directly for assistance.

Yes, however, you’ll have to pay for the prescription at the point of sale and submit a claim form to get reimbursed. We therefore strongly recommend that you use network pharmacies whenever possible for the best member experience and ease of payment process. Call the phone number on your ID card if you need help.

Public health and safety are important so most pharmacies will remain open. If your pharmacy closes unexpectedly, please call your prescribing doctor and let them know the prescription needs to be sent to a different pharmacy.

You also have the option to use mail-order. It’s available for most maintenance medications (medication you take regularly for things like high blood pressure). There’s no delivery fee and you can have up to a 90-day supply delivered directly to your home. To get started with mail-order you can either call the phone number on your ID card or visit Silverscript.com.

The Food and Drug Administration (FDA) has not indicated there are any concerns with drugs manufactured in China. The FDA protects public health by promoting supply chain integrity and working to ensure medicines imported to the U.S. meet legal and regulatory requirements. Imported drugs must meet FDA’s standards for quality, safety and effectiveness.

We are closely monitoring drug supply and currently do not see any disruptions to the supply chain as a result of COVID-19 that would affect our ability to fill prescriptions. As always, we encourage you to fill your prescriptions in a timely manner.

Many doctors are offering telehealth services. Telehealth allows providers to assist patients virtually or over the phone. If your doctor doesn’t offer telehealth, try calling the local hospital to see if telehealth is available.

As of March 17, 2020, all states and territories in the United States have declared emergency and we have updated our policies in all 50 states in response to emergency declarations.

The best way to prevent illness is to avoid being exposed to this virus. The Centers for Disease Control and Prevention (CDC) recommends these steps to help stay safe:

  • Wash your hands often
  • Avoid close contact with others (distance of 6 feet is preferred)
  • Stay home if you’re sick
  • Cover your mouth and nose with a tissue if you sneeze or cough. Then throw it away immediately in a lined trash-can
  • Wear a facemask if you’re sick
  • Clean and disinfect frequently touched surfaces (like counters and doorknobs)

For more information, members can visit the CDC website.