By letting CVS Caremark contact your doctor to get a new prescription, we can help you save time by not needing to make a phone call or mail a written prescription.
CVS Caremark can contact your doctor for a new prescription for most common maintenance medications that are taken for chronic conditions or for long-term therapy. Examples include medications for managing high blood pressure, high cholesterol, diabetes and other chronic medical conditions. However, in compliance with pharmacy law and to ensure appropriate drug therapy, some medications, such as controlled substances and specialty drugs, are not included in the program. Please contact your doctor directly for a new prescription for a controlled substance.
We send a fax or make a phone call to your doctor’s office.
If your doctor denies or does not respond to the request, you will receive an automated phone call notifying you of the situation. At that point, you can follow up with your doctor to obtain a new prescription and submit it to CVS Caremark Mail Service Pharmacy along with a completed mail service order form.
You should receive your medication within 10 days from the day you submit the request.
That depends on how your plan is set up, but generally if you use a generic medication, if available, it can help you save money. You can check your cost by clicking on “Check Drug Cost” or you can call the toll-free Customer Care number on your benefit ID card.
If you do not want to receive a generic medication when you order on Caremark.com, you can edit the medical profile section in the shopping cart. Just check the box that states you do not wish to receive generic substitutions.
Go to the “View Order Status” page, or you can call the toll-free Customer Care number on your benefit ID card.
Please call the toll-free Customer Care number on your benefit ID card. Please note that mail service prescription orders cannot be cancelled after they have been shipped.
Prescription drugs cannot be returned for credit.
LEGAL: Average savings estimate based on CVS Caremark Consumer Engagement Analytics data, 2015. Actual quantity may vary depending on your plan. A long-term medication is taken regularly for chronic conditions or long-term therapy. A few examples include medications for managing high blood pressure, asthma, diabetes or high cholesterol. Customers in Hawaii only may use a Longs Drugs location. Your privacy is important to us. Our employees are trained regarding the appropriate way to handle your private health information.