About Pharmacy Advisor
As part of your benefit plan - and regardless of whether you fill your prescriptions by mail or at a local pharmacy - your Pharmacy Advisor team is here to help you manage your medications. We’ll call you if we see a way we can help you manage your condition, such as helping with refills or providing important information about a new medication.
If Pharmacy Advisor calls you, it is because we want to talk to you about the medication(s) you are taking.
Pharmacy Advisor benefits include:
- Helpful information on why it’s important to stay on track with your medications
- Help with filling your prescriptions at the network pharmacy of your choice
- Personalized support from pharmacists at your CVS Pharmacy, or by phone
- Help with managing your condition and taking care of your health
- Up-to-date information about other benefits your plan may offer
Learn more about your condition
Our caring team of pharmacists can answer questions about your medications and help you understand how your medications work, what medications shouldn’t be taken together, and what to do if you have side effects.
Use the links below for more information on specific conditions.
Manage your medications online
Sign in to Caremark.com to find out if your medication is covered under your plan, how much it will cost, and whether you could be saving money. You can also see your plan details, start and manage automatic refills, set up alerts and reminders, and find network pharmacies.
Quick and easy refills
It is easy to order your mail service refills. Simply enter your date of birth and mail service prescription number. (It’s on your prescription label.)
Pharmacy Advisor FAQs
Our team is made up of pharmacists and technicians who understand the challenges you may be facing. They're available to help you manage your condition and take care of your health.
We help you understand and stay on track with your medications, and work with your doctor to help you manage your condition.
If we tried to call and missed you, please call us back at 1-866-624-1481. We have important information for you about your medication.