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Individual Family and Group plan pharmacies

Did you find something you think might be wrong in any of our provider directories? Please let us know so we can fix it.

If you believe you reasonably relied upon materially inaccurate, incomplete, or misleading directory information you may file a complaint, or contact our Customer Service Department at 800-522-0088, or by mail to the following address:

Health Net Appeals & Grievances
P.O. Box 10348
Van Nuys, CA 91410-0348

You have the right to get full and equal access to health care services covered by your health plan. This is also true if you have a disability, according to the following laws:

  • The Americans with Disabilities Act of 1990
  • Section 504 of the Rehabilitation Act of 1973

You can ask for someone to help you talk with your pharmacist in your language. This is an interpreter. To ask for an interpreter at no cost to you, please Contact Us. Please have your member ID number when you call. You must call at least three days before your pharmacy visit to have an interpreter there with you on the day of your pharmacy visit. For sign language services, please call five days before your pharmacy visit.