CVS Caremark

If you are new to the CU Health Plan, you will receive a CVS Caremark member ID card and welcome kit. You can also conveniently access your digital ID card at Caremark.com or through the mobile app. 

Yes, we have an app for Caremark.com, CVSspecialty.com and CVS.com. Search “CVS Caremark” or “CVS Specialty” (for specialty medications). All of our apps can be downloaded from the App Store^® or Google Play.

You have several options. Members can get started with Caremark mail order service after creating a username and password on Caremark.com. Click on “Start Mail Order” under the Prescriptions tab, then request a new prescription. Members receiving an ID card for the first time can also mail in their order using the order form that will be included with their ID card. The form is also available on Caremark.com. Members can also contact Customer Care so that the Care Team can start the process for you. They will verify your contact information, obtain a method of payment and, if necessary, will contact your doctor for a new prescription. 

All plans (except the Medicare plan) use Caremark mail order or a pharmacy in the Maintenance Choice network. You can use the Pharmacy locator on Caremark.com to locate your nearest pharmacy. The calendar icon will indicate that 90-day quantities are available.

NOTE: A maintenance medication is taken regularly for chronic conditions or long-term therapy. A few examples include medications for managing high blood pressure, asthma, diabetes or high cholesterol. View the Maintenance Choice Drug List.

Yes. With Maintenance Choice, you have the option to receive your prescriptions via mail or in a Maintenance Choice network pharmacy. You may ask your pharmacy to have your prescriptions transferred to the Maintenance Choice Pharmacy of your choice.

Yes, a prescription written for a 90-day supply of medication can be filled at a Maintenance Choice network pharmacy through your plan benefit.

You can make the move anytime using any of these options:

• Caremark.com - View and transfer prescriptions to a local CVS Pharmacy.
• Go to your local CVS Pharmacy and ask to have your prescription filled. Advise the pharmacist that you have available fills at your current pharmacy. They will contact the pharmacy for you.
• Ask your current pharmacy to transfer your prescriptions to your local CVS Pharmacy.
• Have your doctor send a new prescription to a local CVS Pharmacy.
• Visit Transfer Prescriptions on CVS.com.
• Walk into a CVS Pharmacy with a new prescription from your prescriber.

You can make the move by doing any of these options:

• Ask your doctor to send an electronic prescription to CVS Caremark^® Mail Service Pharmacy. This is the easiest way to get started. You can expect to get your medication within 7 to 10 business days. Advise the prescriber to select the following for electronic prescriptions:

CVS Caremark Mail Service Pharmacy
One Great Valley Blvd
Wilkes-Barre, PA 18706
Phone: (877) 864-7744
Fax: (800) 378-0323

• Request that CVS Caremark contact your doctor and get the process started for you. This can be done by logging in to Caremark.com and checking the drug cost and requesting a new prescription. Once we reach your doctor and receive approval, it will take 7 to 10 business days for your medication to be delivered.  
• FastStart^® – Members can call Customer Care to request that we contact their doctor for a new prescription.
• Visit Caremark.com Mail Service or Caremark RxDelivery.
• Fill out the mail order form and mail it in with your prescription.

Yes. The medication first has to be filled through the mail order service. Once you receive the order, you can set up automatic refills and we will contact you when the order is ready to be filled to confirm the shipment. If you need to cancel your order, contact Customer Care or use your Caremark.com account. If you chose to automatically fill your prescriptions, then you don’t need to do anything, and we will send the order. You also have the option of auto renewal, and we can contact your prescriber when you are due for a new prescription. Please contact us if you change prescribers. Both the auto refill and auto renewal can be set up on Caremark.com or through Customer Care.

NOTE: Your refill will be mailed to you automatically before your refill due date, without any service, shipping or handling charges. Any co-pay or coinsurance will be charged at that time, unless you cancel the order. We will alert you before your prescription is refilled or renewed. To cancel, you must notify us. You will have at least 10 days to cancel the order. If we do not provide you with at least 10 days to cancel, we will accept a return of the order and issue a full refund, including postage. To cancel your enrollment in automatic refills or renewals at any time, visit Caremark.com or contact Customer Care. Automatic refill is available for most common maintenance medications for chronic conditions or long-term therapy. Not all mail service prescriptions are eligible. Medications such as controlled substances, specialty drugs and prescriptions covered by certain government payers, including Medicare Part B, are not part of this program.

To begin using CVS Specialty for a specialty medication, call us at 1-800-237-2767 and we will get you enrolled and work with your doctor to obtain a prescription and any prior authorization needed for coverage. We also provide personalized services that provide guidance through each step, provide support with any questions, and provide the best possible service. Your prescriber can also send us the prescription electronically. You may also bring the Specialty Rx into a CVS Pharmacy. They will coordinate with Caremark Specialty Pharmacy to enroll and fill your prescription.

Specialty medications will be filled through CVS Specialty pharmacy. You will receive 24/7 support from a CareTeam of specially-trained pharmacists and nurses. You can have the specialty medication sent to any CVS Pharmacy or Long’s Drugs or have your order delivered to you at home or work. If you are already receiving a specialty prescription, you will be receiving a call from our specialty team within the next 4-6 weeks to get you enrolled. If you wish, you can call 1-800-237-2767 to speak to one of our representatives.

NOTE: Where allowed by law. In-store pick up is currently not available in Arkansas, Oklahoma and West Virginia. Some states require first-fill prescriptions to be transmitted directly to the dispensing specialty pharmacy. Products are dispensed by CVS Specialty and certain services are only accessed by calling CVS Specialty directly. Certain specialty medication may not qualify. Services are also available at Long’s Drugs locations.

CVSspecialty.com is the web site for specialty medications. There is also a link at the bottom of the Caremark.com home page and a CVS Specialty mobile app in the app stores.

Call CVS Caremark Customer Care at 888-964-0121.