About CVS Caremark
Working with your benefits plan sponsor, CVS Caremark provides convenient and flexible options for the prescription drugs you and your family may need. We are here to guide you through the open enrollment process, and to help you understand your plan so you can save time and money when your benefits plan starts.
Empire Plan Prescription Drug Plan
The Empire Plan Prescription Drug Program is administered by CVS Caremark. Enrollees may securely log into the Empire Plan Prescription Drug Program web site administered by CVS Caremark to access tools including drug pricing and prescription refills as well as the Formulary.
Find a Pharmacy in Your Area
Discover which pharmacies will accept your coverage with our Our Pharmacy Locator.
Get informed about potential COVID Test Kit Scams
The Department of Civil Service is aware that third-party companies, unaffiliated with NYSHIP, are targeting enrollees through phone calls, emails and text messages with fraudulent offers to obtain COVID-19 at-home test kits for no cost and with expedited delivery. Do not provide your personal information to these companies; they are not authorized by NYSHIP.
It is important to know the difference between a phone/email/text scam and a legitimate call. The Empire Plan will never ask for your full Social Security number, credit card number or personal bank account information. (For the Empire Plan Prescription Drug Program, CVS Caremark will ask for payment information when ordering from the specialty or mail service pharmacies.)
If you believe you were the victim of a scam involving at-home test kits or any scam related to your health benefits, please refer to guidance posted by the Federal Trade Commission (FTC). (Link opens in an external web site not affiliated with CVS Health.)
Contact Customer Care
Call toll free 1-877-7-NYSHIP or 877-769-7447; press 4 and select the option for your Rx benefit.
We are available 24/7 to help you with your prescription drug needs. TTY users call 711.